My PLUS Students' Accounts Have Ads.

Hello, wonderful educators! We know you want the best, distraction-free learning environment for your students. If you’re seeing ads in your PLUS accounts, we’re here to help you fix that quickly and easily.

Start with the License Usage report, which will usually tell you why. Open Reports from the left-hand menu and click License Usage under Usage Reports. Find the student and read the License Status beside their name.

What the column says, and what to do about it:

• PLUS (Assigned on next login): a seat is waiting for them but they have not taken it yet. The student needs to log in once, and the seat attaches itself.

• Free (No Licenses Remain): every seat you bought is in use. Buy more seats, or free the ones you have from the Billing page.

• Free (Grade Excluded by Admin): your license is set to share PLUS with only some grade-level curriculums, and this student is on one of the others. An administrator on the license can change which grades are included.

• PLUS: the student really is on a seat. Ask them to log out and back in, and if the ads survive that, send us the details below.

If none of those explains it, send it to us and we will look into it.

• Gather the Details: collect the following information:

  • The student's username

  • The teacher's email address

  • The email address used to purchase the licenses or the order's reference number

• Contact Support: Send an email to support@typing.com with the above details.

• Relax and Let Us Handle It: Our friendly support team will take it from there, ensuring your students can enjoy their ad-free PLUS accounts in no time!

Thank you for being an awesome educator and making learning fun for your students. If you need any more help, we’re always here for you. Happy teaching!