Is Your Class Paused?

Are your students seeing a "Paused" message when trying to log in?

Let's get your class back on track!

A class is Active, Paused, or Active During Set Times - open only on the days and between the hours you set. While a class is Paused, its students cannot log in.

Step 1: Log in to your Teacher Portal here.

Step 2: Click Classes in the left-hand menu.

Step 3: Click the class you want to change.

Step 4: Click Class Settings.

Step 5: Open the Advanced Options tab.

Step 6: Scroll down to Class Status. It sits near the foot of a long tab, below the lesson and account settings.

Step 7: Open the Set Class Status dropdown.

Step 8: Choose Active to let your students straight back in, or Active During Set Times to put the class on a schedule.

Step 9: Click Save All Changes at the top right of Class Settings.

Save All Changes is grayed out until something on the tab has changed, so if it is still gray the new status has not registered.

• Choosing it opens three more settings: Set Active Days, a row of day toggles from Sunday to Saturday, and Class Active From and Class Active Until for the hours. The panel also prints the timezone the schedule is being read in.

Pro-Tip: A schedule is only as good as the timezone under it. The panel carries a link reading Go to your account page to change your timezone. - or open My Account Settings from your name in the top right, set Time Zone under Your Personal Info (1) and click Update Personal Info (2).

By following these steps, you can ensure your class is always ready for your students. Happy teaching!