I Can’t See my Students’ Progress

If a student's activity is not showing in your Teacher Portal, here is what to check, in the order it usually turns out to be the cause:

• Check the date range first: everything you see about a student is filtered by date, and none of it starts wide. The filter above a class roster starts on This Week, a student's own page starts on Yesterday, and a report opens on This Week. A student who typed last month shows 0:00 and -- until you widen it; on a report, the widest choice is All Time.

Encourage students to log in: the lessons work without an account, and the page says so - Create a free account to save your progress! Nothing typed while logged out reaches your Teacher Portal, so remind students to log in before they start.

Check for duplicate accounts: a student may have made a second account that is not on your roster. If their progress is not showing at all:

• Create a new class.

• Share that class’s self-join link with the student.

• Have them use the link to add the duplicate account to your class.

Work through those three and the student's progress will appear in your Teacher Portal.

Thank you for making learning fun and engaging for your students. If you need any further assistance, our support team is always here to help. Happy teaching!